FAQs About Charter Travel

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What factors should I consider when looking for a motorcoach?

When looking for a motorcoach, you should consider the quality and safety of the coaches, the qualifications of the drivers, the insurance held by the company, the areas they travel to, and the amenities they feature in their coaches.

How do I know if a motorcoach company is safe?

A great way to check a motorcoach company’s safety is to check their DOT Safety Rating. The highest rating is satisfactory and other possible ratings include conditional, not rated, and unsatisfactory.

How far in advance should I book my coach?

We recommend booking as far in advance as possible to secure a charter for your travel date.

Are there minimum group size requirements to book a coach?

We don’t have a minimum size requirement, but we recommend taking at least 30 people to make the trip affordable.

What sizes are your motorcoaches and what amenities do they have?

We have 40 and 56 passenger luxury coaches that feature reclining seats, full climate control, overhead storage, complimentary WiFi, DVD video systems, and more!

Are your motorcoaches handicap accessible?

Yes, an ADA coach can be requested with a wheelchair lift.

What insurance does Executive Coach carry?

We have the $5 million required policy by Lancer, the premier motorcoach insurance provider.

What credentials do your drivers hold?

All of our drivers have CDLs (commercial drivers licenses).

Do your coaches travel in inclement weather?

Yes, we only cancel travel if there is a road closure by the state government.

Are smoking or alcohol permitted on your motorcoaches?

We do not permit smoking or alcoholic beverages on our motorcoaches. We allow any food and non-alcoholic drinks on our coaches.

Do you use updated & inspected vehicles?

All of our motorcoaches are inspected regularly to ensure they meet all current safety and operational requirements.

What is your procedure for road failures?

We have on-call dispatchers ready to quickly resolve road failure situations.

What are the terms and cancellation policies of a contract once it is signed?

A deposit of $100 per day is due to reserve a coach. The remainder of the payment is due 14 days prior to the departure of the trip. Deposits for coaches are refundable in full if the trip is canceled 30 days prior to the date of the trip. Cancellations within 30 days of the trip date are subject to cancellation charges. You can find more information on this in our terms and conditions.

Can I recover an item I left in one of your motorcoaches? How long do you keep lost items?

We have our coaches checked upon their return to the service center and any missing items are logged and the groups contacted to attempt to find the owners. These items are kept for 30 days.

What destinations do you serve?

We offer motor coach services to travel throughout the continental U.S. and Canada.


Have other questions? Feel free to give us a call at (844) 924-8755.

From Our Customers:

 We were very pleased with the outcome and performance by your company in the transportation of our employees.  

- Lancaster General Hospital

 Back from another wonderful day trip to Ocean City! The bus driver was pleasant, courteous, and a wonderful driver. We were picked up on time, the bus was clean and comfortable, and we were back a few minutes early despite some traffic delays. Can't wait to go again in August! 

- Connie from Paradise, PA

 We had a great time yesterday. Thank you so much. Things could not have gone more perfect. Our driver did a great job. We were running over a little on time, and I gave him the choice of skipping the last stop or keep going (which would mean we would get back to our return destination about 40 minutes later than scheduled). He said it was fine with him to keep going and complete our route. It was a great day. Thank you very much to Executive Coach, Inc.! 

- Susan
Threadworks Quilting

 I want to extend my appreciation to Executive Coach and our driver for organizing a safe trip to the Women's March in DC this past Saturday. Our driver was courteous and respectful and obliged to our wishes to travel directly into DC for a drop off point after all the metro sites were full. Everyone on the bus loved his accommodating manner and felt safe riding with him. I appreciate the Executive Coach staff working tirelessly to make sure we had all the information available to us. I look forward to working with you all again! 

- Brenda

 I would like to take this opportunity to express our appreciation of your driver. He was our driver for the past days from Boston to New York. He was not just a professional driver, he cared for us, he was understanding, and most of all knew where and how to get everywhere. 

- Garry & Carmen

 We have worked closely with Executive Coach for years. They have always portrayed the utmost professionalism and courtesy to us as a customer. Their equipment is state of the art and very well maintained, and their drivers are concerned with the safety of their passengers and are very pleasant to our groups. Overall, the team at Executive Coach has been a wonderful partner with White Star Tours and we look forward to continuing our professional relationship for years to come. 

- White Star Tours

 I just finished a tour from Washington to Boston with one of your drivers. It was the best driver and person I worked with in my last 15 years. The group and I appreciated his presence and safety during this tour.  

- Normand
Misa Tours

 Executive Coach staff & drivers are timely, friendly, and professional. They took the stress and worry out of our transportation logistics 

- Hope International

  On a recent trip to D.C. I was in need of a sudden change in carriers due to safety concerns and the crew at Executive Coach came through for me. They were able to provide service from D.C. to Chicago on a less than 24-hour notice. I will recommend Executive Coach anytime, anywhere! You have restored my faith in a corporate culture that takes responsibility, loves their work and goes the extra mile (literally!) 

- Ed Hollinger
Chiaravalle Montessori School

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